Most product makers are equipped with strong customer service centers of excellence, but ideally, most BI environments comprise of more than two modern tools. When the problem arises in a blended functionality ecosystem who do users turn to?
USEReady Expert Helpdesk is a live, on-demand support system which allows you to troubleshoot and find resolutions to any BI issue, across a wide array of tools.
The helpdesk allows you to connect with experts who are armed with extensive knowledge of multiple BI technologies and analytical best practices, ensuring that you are not left with unhooked ends. It offers:
- One-on-one phone call consultation
- Multi-technical expertise with proven business acumen
- Customized solutions based on organization-specific needs
- SLA based 16X5 level 2 and level 3 quality support
- Enterprise class processes and reporting techniques
- Live, on-demand service with well-defined ways of communication