The healthcare industry is constantly evolving, and with it, the need for modern and efficient reporting solutions. For pharmacy benefit managers (PBMs), regulatory compliance is paramount, and the user experience, crucial. In this blog, we want to share the story of a leading US-based PBM that transformed its legacy reporting system and simplified regulatory reporting with the help of Pixel Perfect for Tableau, our game-changing reporting solution.
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The Customer: A PBM with a Mission
The Pharmacy Benefit Manager in question provides clinical insights and solutions to help individuals manage their prescriptions effectively. Its mission is to improve health outcomes and reduce medication costs for patients suffering from chronic or complex conditions. However, operating in what is a highly regulated sector entails a unique set of challenges, including strict compliance with Medicare and Medicaid reporting requirements.
The Challenge: Legacy Reporting System Woes
One of the primary reporting requirements in the PBM industry is the delivery of summary as well as detailed cross tabular data sliced by filter values. This enables stakeholders to monitor claims processing at a per-claim level. Unfortunately, our PBM was struggling with a legacy reporting platform that was plagued by issues such as sluggish performance, frequent errors, and an inability to generate print-ready, well-formatted reports with the level of data granularity required to meet industry standards.
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The Solution: Pixel Perfect for Tableau
To overcome these challenges, our PBM turned to USEReady and implemented Pixel Perfect for Tableau, a game-changing reporting extension. This powerful tool turned out to be the perfect solution, meeting the reporting needs of stakeholders while offering several key benefits including:
Transformation of Excel Outputs: Pixel Perfect for Tableau seamlessly transformed Excel outputs from data dumps into context-sensitive reports. These reports now contain detailed dimensions and measures that enable stakeholders to monitor individual claim performance based on filter and parameter selection.
Multi-Tab Outputs: The tool introduced the convenience of multi-tab outputs, making it easier to analyze and track data, further enhancing the user experience.
Regulatory Reporting Support: In addition to its other features, Pixel Perfect supported regulatory reporting directly from Tableau, simplifying the compliance process and ensuring that industry standards were met with ease.
Key Outcomes: Transformed Reporting Experience for End Users
Pixel Perfect for Tableau led to a series of transformative outcomes for the PBM, including:
Retirement of the legacy platform: The PBM bid farewell to its outdated legacy system, ushering in a new era of modernized reporting that offered efficiency and accuracy.
Empowered self-service reporting: Over 500 users were empowered to generate reports independently, reducing the workload on IT teams and streamlining the reporting process.
Enhanced regulatory compliance: The PBM could now effortlessly produce regulatory reports that met industry standards, saving time and ensuring data accuracy.
Reduced manual data entry and errors: By automating the reporting process, Pixel Perfect significantly reduced the chances of manual errors, enhancing data integrity.
Improved user experience: Stakeholders now receive user-friendly, well-formatted reports that provide insights at a glance, enhancing the overall experience.
Lessons Learned: The Power of Pixel Perfect for Tableau
The success story of the PBM highlights the immense potential of Pixel Perfect for Tableau in transforming the reporting landscape. It excels in converting Excel outputs into print-ready, well-formatted reports, complete with contextual details and filter values on the crosstab. Additionally, it underscores the transformative impact of self-service reporting, streamlining the report generation process while guaranteeing accuracy and consistency across all reports.
Furthermore, the case serves as a compelling illustration of how Pixel Perfect for Tableau can help organizations modernize their reporting systems while adhering to regulatory mandates, a challenge that often appears insurmountable.
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The journey of the PBM stands as a testament to the immense power of Pixel Perfect for Tableau in simplifying regulatory reporting and elevating the user experience in the healthcare industry. This transformative tool has enabled the PBM to modernize its reporting systems, ensuring compliance with industry standards while providing a seamless, user-friendly experience for stakeholders. In an ever-changing healthcare landscape, Pixel Perfect for Tableau is indeed a game-changer, revolutionizing the way healthcare organizations manage their reporting needs.