AI Agent Assist and
Customer Service
Intelligence

Empower your service teams with real-time answers, zero escalations, and high-quality responses across every interaction. Resolve queries in seconds, elevate customer satisfaction, and scale service operations without scaling headcount.

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Built for Leaders Driving Customer Experience

Delivery Heads

Delivery Heads

Transform service operations with instant, accurate responses that reduce escalations and improve SLA adherence.
Chief Revenue Officers

Chief Revenue Officers

Elevate customer experiences, reduce friction, and drive long-term loyalty through consistent, high-quality interactions.
Heads of Customer Experience

Heads of Customer Experience

Shorten agent onboarding time, reduce handle time, and enable agents to deliver fast, confident, and compliant answers.

Why Customer Service Teams Struggle Today

Why-Customer-Service-Teams-Struggle-Today
Why Customer Service Teams Struggle Today-mobile

Proven Impact for High-Touch Service Operations

  • Order-of-Magnitude Faster Response Times
    Agents get answers in seconds, not minutes.
  • Higher Productivity & Confidence
    Less supervisor dependency and more autonomy in complex requests.
  • Superior Customer Experience
    Faster, accurate, contextual responses drive better CSAT and loyalty.
  • Scalable Operations Without Hiring More Agents
    Handle increased call volumes with the same staff footprint.
  • Reduced Training Time
    New agents become productive within days instead of weeks.

The Customer Service Intelligence Engine

Conversational Agent Assist
Conversational Agent Assist

Ask a natural-language question → get a precise, verified answer in seconds.

RAG (Retrieval-Augmented Generation)
RAG (Retrieval-Augmented Generation)

LLM responses are grounded in enterprise documents for accuracy and compliance.

Vector Database + Smart Chunking
Vector Database + Smart Chunking

Indexes thousands of pages of SOPs, policies, travel/concierge guidelines, and training content for high-precision retrieval.

Hybrid Full-Text + Semantic Search
Hybrid Full-Text + Semantic Search

Ensures relevant answers for complex, multi-step or nuanced requests.

Databricks-Powered Scale

High-volume ingestion, indexing, and retrieval powered by enterprise-grade analytics.

Seamless Enterprise Integration
Seamless Enterprise Integration

Works within Microsoft Teams, SharePoint, internal knowledge hubs, and CRM/service tools.

Cited, Traceable Responses
Cited, Traceable Responses

Every answer includes source links and references for compliance and trust. 

Industry Applications

hospitality-agent

Travel
& Hospitality

Booking, itinerary,
upgrade assistance

finance-agent

Financial
Services

HNI/wealth customer desks,
card concierge

telecom-agent

Telecom

Plan, device, network troubleshooting

healthcare-agent

Healthcare
Services

Provider, benefits,
claims queries

insurance-agent

Insurance

Policy details, claims support, membership operations

Enterprise-Ready with
Our Partner Ecosystem

AI-Customer-Service-Intelligence-partner-ecosystem

What Our Customers Are Saying

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Our agents resolve complex queries in seconds. Supervisor escalations dropped sharply, and we’ve seen a real improvement in customer satisfaction.
testi-q-right
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New agents became productive almost immediately. Instead of memorizing SOPs, they simply ask the AI.
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Peak season call volumes became manageable for the first time without adding headcount.
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Ready to Accelerate
Your Revenue Engine?

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Frequently Asked Questions?

View FAQs

How does AI Agent Assist improve agent performance? How does AI Agent Assist improve agent performance?

It gives agents instant, accurate answers based on enterprise knowledge, reducing time spent searching and improving response quality.

Is this a chatbot for customers? Is this a chatbot for customers?

No. This is an agent-assist system designed exclusively for customer service professionals.

How fast are responses? How fast are responses?

Deployments show order-of-magnitude improvements, reducing multi-minute searches to seconds.

Does this use RAG? Does this use RAG?

Yes. RAG ensures responses are grounded in your documents and policies not generative guesswork.

What content does the system support? What content does the system support?

PDFs, SOPs, travel guides, rewards manuals, SharePoint docs, policies, training decks, and video transcripts.

Can this integrate with Teams or SharePoint? Can this integrate with Teams or SharePoint?

Yes. It works natively inside Microsoft Teams and integrates seamlessly with SharePoint sources.

Does it work with Salesforce or CRM tools? Does it work with Salesforce or CRM tools?

The engine can route, fetch, and surface knowledge within standard CRM workflows.

How does Databricks support the system? How does Databricks support the system?

Databricks powers ingestion, indexing, and real-time processing for large, complex document sets.

Does this reduce supervisor workload? Does this reduce supervisor workload?

Significantly. Agents answer most queries independently, reserving supervisors for genuinely complex cases.

Does it reduce onboarding time? Does it reduce onboarding time?

Yes, new agents become productive in days, not weeks.

Can it support multilingual queries? Can it support multilingual queries?

Yes. Multilingual document corpora and responses can be supported based on enterprise requirements.

Is the AI secure for regulated industries? Is the AI secure for regulated industries?

Yes. All data is encrypted, and audit trails ensure full compliance.

Does it handle complex, multi-step SOPs? Does it handle complex, multi-step SOPs?

Yes. The hybrid search engine excels at retrieving detailed processes with high accuracy.

How long does deployment take? How long does deployment take?

Teams typically see value in weeks, with full rollout depending on integrations.

Can this scale across thousands of documents? Can this scale across thousands of documents?

Yes. The vector database + Databricks engine supports enterprise-scale knowledge repositories.

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