Leading Multinational Bank Integrates Search and Chatbot Capability using NLP/NLU – Driving Customer Engagement and Self-Service.

case study
Leading Multinational Bank Integrates Search and Chatbot Capability using NLP/NLU – Driving Customer Engagement and Self-Service.

A leading American Multinational Investment Banking Services Company wanted to devise a smarter and more effective way for their users to be more productive at their jobs and boost customer satisfaction.

To achieve this – the bank wanted to integrate a customized NLP chatbot solution into their existing customer portal – this would empower the bank to address more queries, in a shorter time and ultimately enable customer self-service.

Dive through this customer success story to discover how USEReady:

  • Used Rasa to successfully architect and enable an NLP and NLU chatbot solution
  • Helped the bank to replace manual research interaction with automation
  • Helped boost customer satisfaction
  • Empowered the bank to process multiple requests with higher accuracy

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