BI Modernization and Self-Service Reporting for Digital Infrastructure Company

A Legacy Modernization Success Story

Modernizing BI for a Digital Infrastructure Leader

Enabling Self-Service Reporting Across the Enterprise

Transforming Analytics Delivery with Automation

Unlocking Data Value Through BI Innovation

Challenges with Legacy Reporting Systems

Approach to BI Modernization and Tool Rationalization

Empowering Users Through Self-Service Dashboards

Measuring Impact: Speed, Adoption, and Scalability

Governance Framework for Self-Service Reporting

Technology Stack Used for BI Modernization

KPIs and Metrics Improved Post-Implementation

Lessons Learned and Strategic Recommendations

In Brief

A global datacenter and network communications service provider wanted to modernize its legacy BI and enable self-service reporting for its Service Delivery Managers (SDMs). USEReady helped the customer migrate to Tableau and implemented Pixel Perfect for Tableau, a reporting extension that allows users to create and distribute print-ready, well-formatted reports directly from the Tableau dashboard. The solution helped the customer embrace modern BI and self-service reporting with improved reporting performance, user adoption and satisfaction.
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Customer

The customer is an S&P 500 global datacenter and network communications service provider. It operates 248 datacenters across five continents serving over 10,000 customers. Through its services, the customer enables businesses world over to bring together and interconnect the digital infrastructure that powers their success.

Business Challenges

The customer had multiple legacy BI platforms that were used to generate reports for various business functions and stakeholders. These platforms were slow, complex, and costly to maintain. They also required users to install a Microsoft Access-based reporting application, which was time-consuming to set up and generate daily/weekly reports.

Service Delivery Managers faced long TAT, high latency, and poor UX and needed a faster and easier way to access data from various sources, such as customer feedback, service tickets, SLA compliance, and datacenter health. They also needed to create and distribute reports that were consistent, accurate, and compliant with the corporate branding standards.

USEReady Solution

USEReady helped the customer migrate from its legacy BI platforms to Tableau, a modern and powerful data visualization tool. USEReady also enabled self-service BI reporting for Service Delivery Managers using Pixel Perfect, a Tableau extension that allowed users to create accurate, well-formatted, print-ready reports from within the Tableau dashboard.

With Pixel Perfect, SDMs were able to generate Pixel Perfect Reports with custom cover page, index, and summary sections along with branded headers and footers and a paginated datacenter health report.

The report also provided legacy look-alike customized charts, such as bullet charts, sparklines, and heat maps. Pixel Perfect enabled automated delivery of daily summary reports via email to various stakeholders, ensuring improved compliance and user satisfaction.

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Key Outcomes

Thanks to Pixel Perfect for Tableau, the customer was able to
Retire its legacy BI and embrace a modern BI
Retire its legacy BI and embrace a modern BI
Enable self-service reporting for SDMs
Enable self-service reporting for SDMs
Improve report performance by 80%
Improve report performance by 80%
Increase user satisfaction and adoption
Increase user satisfaction and adoption
Lower costs and better resource utilization
Lower costs and better resource utilization
Pixel Perfect for Tableau enabled the customer to provide its wholesale distributors and retailers with timely data and insights for their further analysis. Besides customer was also able to meet the regulatory and compliance requirements of different countries and regions where it operates.

Lessons Learnt

The implementation demonstrates Pixel Perfect’s ability to extend the capabilities of Tableau by enabling users to create well-formatted, print-ready reports. It also showcases how Pixel Perfect’s self-service reporting feature can empower users and help businesses comply better with corporate standards by ensuring report consistency and accuracy.

Most of all, the case study illustrates the vital role Pixel Perfect can play towards adoption of modern BI platforms like Tableau and organizations not having to rely on legacy infrastructure for formatted reporting needs.

Conclusion

By implementing Pixel Perfect for Tableau, the digital infrastructure provider gave its Service Delivery Managers both powerful interactive analytics and the polished, formatted reports needed for effective client communication. For organizations running mission-critical facilities where performance reporting and compliance documentation are fundamental business requirements, this implementation offers a practical roadmap for modernizing analytics while maintaining professional reporting standards. The impressive 80% improvement in report performance, along with higher user satisfaction and reduced costs, demonstrates that specialized reporting extensions can serve as the critical link that enables complete legacy system retirement while maximizing the return on modern BI investments.
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